Customer Care

Customer Service

Click for online Order Tracking

StarDot prides itself on customer care. If you have a question about your order, tracking, or invoice, please e-mail help@stardot-tech.com or call 714-228-9282 weekdays between the hours of 8:00AM and 5:00PM PST.

Technical Support

Click a section to the right of the product you need support on.

NetCam XL	Support/FAQ	Downloads	Developer	API
NetCam	Support/FAQ	Downloads	Developer
Express 6	Support/FAQ	Downloads	Developer
NetCam SC	Please visit the Security Channel Division			API

 

If you do not wish to ugprade from pre-"2007" firmware, please see the Daylight Savings Time page.

If you are unable to find the answer above, please e-mail us at help@stardot-tech.com. Please include the product name in the subject line and include detailed information in your e-mail. This helps to ensure that we respond as quickly and effectively as possible.

You may also wish to call our tech support department weekdays between 8:00AM and 5:00PM PST at 714-228-9282.